Network balancing with Cisco solution ASA expands system access speed at Souza Cruz
Scenario The company Souza Cruz was slow to access all its systems, from the internal ones, like emails reading systems, intranet, trip requisition, SAP and billing, as the external ones and navigation in the Internet. The slowness mainly affected the Distribution Centers and Billing Sector in more than 20 cities in Brazil. In order to […]
Call Center: Souza Cruz cuts costs in telesales
Telephony management system should generate savings of R$1.7 million in 2015 In order to balance the expenses on calls to cell phones, Souza Cruz invested in a telephony management system for telesales. That’s because, more than 13,000 calls per day, 7,000 out of them are for mobile phones with higher rates. The implementation began with […]
